Creating a new issue can be done from the issues-screen, or from the dashboard issue viewer. To create a new issue click the “New issue” button on the top right of the screen. This will open the New issue window.
- Enter the title/subject and use the textbox for comments to provide further details.
- Fill out the drop down menus:
a. Issue board: There will be different issue board list to choose from and they will differ from project to project.
b. Status: You can choose between open or closed. Normally you chose open when you are creating a new issue.
c. Type: Here you choose the type of issue you are creating. The types you can choose between are Error, Warning, Info and Unknown.
d. Requested by: Here you normally set yourself as requester, but you can choose any member here.
e. Assigned to: Here you can assign the issue to a specific member or a team. You can also choose member@team. If you know who will be responsible for it.
f. Due date: If you know set a due date or leave it blank.
g. Milestone: Pin it to a milestone or leave it blank.
- Add the relevant labels for the issue.
- By clicking on the add button You can add a 2D/3D snapshot or picture from your hard drive.
The 2D/3D snapshot comes from the latest camera angle in the 3D/2D viewer. By opening the 3D button in navigation viewer. You can navigate your way through the model to the issue in question and pressing the add button choosing the 2D/3D snapshot and then the snapshot will appear.
- If you left click on the snapshot you have taken, you have the option to add annotations to the image. Under the image a toolbar will appear with the tools to draw the specific point of the issue in more detail.
- The text box besides the add button is to write a comment, mention people be typing @name or link to other issues by typing #link.
- When you are chosen all the relevant info for the issue press submit in the bottom right.
Note: If you are on a mobile unit you can either use a stored picture or take a new one with the built-in camera. All screens are dynamic (“responsive”) and adapt to the screen size of the unit you are using.